All Assured At The Hawthorns!

We all like to receive good service, and to be made to feel a bit special, and The Hawthorns Group of independent living retirement communities are now assessed as doing exactly that! All four of its locations have now been accredited with the prestigious Hospitality Assured Award, thanks to the fantastic levels of service delivered by their highly committed staff teams. The Hawthorns Clevedon is the latest to receive this recognition, following its other services in Braintree, Northampton and Eastbourne. As a further mark of their excellence, all four were awarded this prestigious accreditation at their first attempt.

Hospitality Assured is the national quality standard specifically for customer facing businesses with a focus on hospitality. With support from the Institute, the process of becoming accredited encourages businesses to look at their service through the eye of the customer and identify the highlights of their service as well as areas of improvement. When a business is rated as Hospitality Assured, it means that they have a sustainable service culture that benefits the customer; the institute only awards if there is clear evidence that the service demonstrates excellence, has world-class processes and provides best practice throughout all areas of their hospitality. This includes front of house, food and beverage, culinary and housekeeping, compliance with legal and regulatory practices and proven continuous improvement and professionalism.

Davesh Kumar, Head of Hotel Services for the Hawthorns Group, was delighted with the achievement: “Having a full house of Hospitality Assured accreditations across the Hawthorns Group evidences how seriously we take the standards of our services. I am so pleased for all of the teams at The Hawthorns who work tirelessly to provide a first-class service to their residents.”